GRC 20/20 Research | From Resilience Planning to Capability Intelligence
Your resilience plans are documented. But can your people deliver?
Independent research from GRC 20/20 examines how prepared your people are to make the right decisions when disruption occurs.
The resilience evidence problem
Organizations invest significant resources in business continuity planning, risk assessments and crisis exercises. As threats become more interconnected and regulatory expectations evolve, they face growing pressure to demonstrate resilience through evidence of their ability to respond.
Most organizations can demonstrate that resilience plans exist and exercises have been completed. Understanding whether people can execute those plans under pressure is a different challenge. In this independent research report, GRC 20/20 examines the shift from traditional resilience planning and periodic exercises toward continuous practice, measurable response capability and organizational readiness.
“The clearest and most consistently validated differentiation is microsimulation.”
— GRC 20/20 Research, September 2026
What the report explores:
Continuous practice
Moving beyond annual tabletop exercises to frequent, targeted rehearsals that strengthen response capability over time.
Individual and team readiness
Understanding how people make decisions independently and how teams coordinate under pressure.
Measurable decision-making
Capturing decisions, confidence, response times and alignment to identify capability gaps.
Capability Intelligence
Turning exercise data into meaningful evidence of organizational preparedness.
AI and organizational context
Connecting simulations to real plans, dependencies and operational requirements to improve the relevance of exercises and response decisions.
What the research found
Through product evaluations, demonstrations and customer reference interviews, GRC 20/20 found iluminr makes resilience exercising more accessible, repeatable and scalable, while capturing structured evidence of how individuals and teams respond to disruption.
The report also examines iluminr's evolution toward Capability Intelligence, contextual AI and a more connected approach to resilience preparation, practice and response.
Real-world perspectives
The research draws on customer experiences across financial services and government, including:
- A large US financial technology provider modernizing resilience exercising across approximately 180 critical departments.
- A UK central-government health department using iluminr across emergency communications, incident management, resilience exercising and reporting.
- A large US credit union building individual preparedness through single-player microsimulations before progressing to team and enterprise exercises.
These experiences illustrate how organizations are expanding the reach of resilience programs, reducing exercise administration and generating stronger evidence of preparedness.
Download the report
Read GRC 20/20's full independent assessment of the future of resilience exercising, the role of Capability Intelligence, and iluminr's capabilities, customer experiences and strategic direction.