Artificial Intelligence
Policy-to-Practice Gap in Service Delivery
Governance
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Exercises that build capability. Evidence that proves resilience.
Resilience can't be proven by a few exercises a year. iluminr enables teams to run technology-led tabletops and Microsimulations at scale, building capability intelligence that helps you meet regulatory requirements.
Model Switch: Critical Service ReviewPREVIEW MODE
GLOBAL EVENT MAP
»INTRO
Event Assessment
RE-ASSESSCustomer payments - degraded, escalation required
Fourth-party AI model - no operational capability
Identity & KYC verification - partial workaround live
Welcome to your Microsimulation!
Model Switch: Critical Service Review
Learning objectives
1Test and validate incident escalation protocols
2Assess the impact of a fourth-party AI outage on critical services
3Validate AI model governance protocols
Initial Notification Call
Microsimulation asset
00:00
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Situation Overview
INCIDENT RESPONSE PHASE
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FACTOne of the worlds largest providers of Artificial Intelligence, Chat-Thropic is experiencing a significant outage.
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FACTChat-thropic has confirmed its experiencing a technology failure, but has not provided details of the cause, nor recovery timeframe.
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ASSUMPTION19 critical applications have been reported to be either down, or experiencing significant degradation of service. It is suspected that these outages are directly linked to Chat-Thropic's outage.
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FOLLOW-UP DISCUSSION
Talking Points
"The vulnerability had a patch available - why was it not applied, and does your patch process have an exception register?"
"At what point does potential HR data exposure trigger mandatory notification in your jurisdiction?"
"If data has already been exfiltrated, how does your comms strategy change - and who makes that call?"
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SCAN TO RESPOND
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PULSE CHECK · MS#2 · EVENT ASSESSMENTHow confident are you in the team's response so far?
Updating live · nobody moves on until the next question opens
CoverageHow much of each area we have exercised in simulations
TechnologyVendorsPeopleServices
Payment Acquiring & Processing4 simulations · merchant card provision, authorization and settlement
EXERCISEDCustomer Identity & KYC Verification1 simulation · real-time identity checks, screening and onboarding
TARGETEDCloud Infrastructure & Hosting1 simulation · compute, storage and network underpinning core banking
REFERENCEDInsightsWhat patterns exist, and why
Proven at Scale
Trusted by leading organizations
Built for the frameworks you report against
DORA
ISO 22301
APRA CPS 230
FCA/PRA Operational Resilience
NIST CSF
UK Operational Resilience
ISO 27001
FFIEC
180 departments exercised in a 60 day window
“When resilience becomes a regular cadence instead of a big-bang exercise, you stop drowning in action items and start identifying the trends, themes, and enterprise gaps that actually matter.”
James Mitchell, Director, Office of Enterprise Resilience
95% attendance and objectives met across 5 business groups
“Hand on heart, I would never go back to full desktop scenarios. We can run these so quickly every month.”
Sue Chapman, Resilience Lead
2 minute decision windows, with key players removed mid-exercise
“Take yourself out of the situation. Get the helicopter view. Get out of the weeds, reorientate yourself, understand what’s priority.”
Colm Gayton, Operational Resilience Manager, AXA Ireland
Recognized by the analysts and institutions shaping risk, security, and resilience
Recognised in the Hype Cycle™ for Risk, Compliance & Audit, three years running
Modes
Practice is the new proof.
One continuous loop, from a single 10-minute simulation to a board-ready evidence trail.
Three Ways to Practice
One Platform, Every Format of Practice
From a single employee working solo to the full board in the room - every format feeds the same evidence trail.
Single-Player Microsimulations
For Individuals
Bite-size, self-paced simulations with immersive media. Individuals make real decisions under time pressure, with immediate feedback after each response. Every rep builds instinct and captures data for audit and improvement.
Multi-Player Microsimulations
For Teams
Live team drills with real-time injects, start to finish in 30 minutes. The scenario unfolds for everyone at once, enabling teams to practice a coordinated response under pressure. Every decision and response is captured as it happens.
Tabletop Exercises
For Strategic Decision Making
Facilitated tabletop exercises powered by iluminr technology. Injects and tasks surface as the discussion moves - the facilitator follows the room, not the script. Every response is recorded in the moment, and the evidence is ready when the session ends.
The Platform
A Platform Built for Exercising
One platform that takes practice from a single decision to a defensible record - building capability, measuring it in real time, and turning it into evidence your board and regulators can act on.
Create & Run
Build scenarios and run exercises
A once-a-year tabletop leaves months of exposure between exercises. Configure a ready-to-go Microsimulation template, or build your own, and run it on a schedule that reaches every team throughout the year. Capability compounds with every cycle.
Assemble scenarios by role, department, or risk area. Launch in minutes, not months.
One home for every simulation, campaign, and score across the organizaation, live and always current.
Track single-player and multiplayer Microsimulations by owner, team, and date in one feed
Measure & Learn
Understand decisions, behaviours and capability gaps
Every decision becomes a measurable data point the instant it's made. Risk and compliance teams get a continuous, real-time view of capability across the organisation, benchmarked by department, region, and role. The evidence shows exactly where to invest next.
Context-specific AI feedback assesses responses against your organization’s plans, policies and controls as each Microsimulation runs.
Readiness benchmarked by department, region or role to show where capability is strong, inconsistent or needs improvement.
Blind spots surfaced automatically, highlighting behavioural, structural, governance and third-party dependency gaps against the way your organization is expected to respond.
Report & Prove
Give leadership evidence of resilience and improvement
Every simulation, training session and team exercise contributes to a single evidence base. From there, reports can be tailored for boards, executives, departments, risk teams or regulators. Reporting can also integrate into existing governance and assurance workflows, so evidence doesn’t sit in another silo.
Tailored reporting for every stakeholder, from board-level summaries to detailed operational and regulatory views.
One evidence base, multiple outputs, without rebuilding the story for every audience.
Integrated into existing reporting workflows, so capability intelligence flows straight into governance, assurance and compliance processes.
Single-Player · Try it now
Run a Microsimulation yourself
Choose a scenario below and work through it the way your teams would. Each takes about ten minutes, with AI feedback on every decision as you make it.
CRISIS LEADERSHIP
Defensible Disclosure:
ESG Reporting
ESG Reporting
Test your judgment under pressure. Make high-stakes decisions in real-time scenarios built for leaders.
OPERATIONAL RESILIENCE
Exit Plan:
Vendor Insolvency
Vendor Insolvency
Stress test your continuity planning. Navigate disruption and maintain critical services under fire.
CYBER & DIGITAL RISK
Account Takeover:
Containment & Response
Containment & Response
Respond to a live cyber incident. From detection to escalation, test your digital threat response.
PHYSICAL SECURITY
A Dark Day:
Bomb Threat
Bomb Threat
Respond to a real-world physical threat. Practise decision-making when safety is on the line.
Why we're Different
Same Intent. Entirely Different Evidence
Scenario Library
The world changes fast. So do our scenarios.
New threats, new rules, same mission - to help your team stay sharp, compliant, and confident no matter what chaos hits next. Start from a ready-to-run Microsimulation, or build your own from scratch in the Simulation Studio. Your scenario, your stakeholders, your context.
Resources
Where resilience meets real-world application
Explore practical guides, expert perspectives, and real-world examples shaping physical, cyber, and digital critical response capability.
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FAQ
Questions Worth Asking
Can iluminr run our existing tabletop exercise program?
Do Microsimulations replace Tabletop Exercises?
How much work does it take to create an exercise?
What happens to the data after an exercise?
What is Capability Intelligence?
