Privacy Policy

Catalyst Technologies Pty Ltd (ACN 622 816 559) of 383 George Street, NSW 2000 (“we”, “us” or “our”) and our operation of the website at (“Website”) is committed to respecting your privacy.

This privacy policy (“Privacy Policy”) sets out how we collect, use, process, store, share and disclose your Personal Information on our Website and our CQCommand (“CQ”), iluminr, Community and Activate platforms (“Platforms”).  At any time you can view our Platform terms of use at and contact us at

1. Openness and transparency

We are committed to protecting your privacy and upholding your rights under the Australian Privacy Principles (“APPs”) contained in the Privacy Act 1988 (Cth), the Data Protection Act 2018 (the “DPA”) and the General Data Protection Regulation (EU 2016/679) (the “GDPR”) (collectively, “Privacy Laws”). We are a data controller for the purposes of the GDPR. We ensure that we will take all necessary and reasonable steps to comply with the relevant Privacy Laws and to deal with enquiries or complaints from individuals about compliance with the relevant Privacy Laws.

By accessing and using our Website, products and services, you freely and expressly consent to the collection, use, processing, storage and disclosure of Personal Information by us as set out in this Privacy Policy.

2. Your Information

We will collect Personal Information only by lawful and fair means and not in an unreasonably intrusive way. Generally, we will collect Personal Information directly from you, and only to the extent necessary to provide our services requested by you and to carry out our administrative functions or as required by a relevant Privacy Law.

We will not collect sensitive personal information (as defined under the relevant Privacy Laws) from you. We ask that you do not send us, or do not disclose, any sensitive personally identifiable information (such as information related to racial or ethnic origin, religion or other beliefs, health, criminal background or trade union membership) on or through the Website, the Platforms or otherwise. If, contrary to this request, you do provide any sensitive personal information, in doing so you consent to us collecting and handling that information in accordance with this Privacy Policy.

We may also collect Personal Information from you when you fill in an application form, communicate with us, visit our Website, access a Platform, provide us with feedback or complete online surveys. We may collect Personal Information about you that you have provided to our business partners or from third parties and in respect of which you have given the third-party permission to share with us.

If you use a pseudonym when dealing with us or you do not provide identifiable information to us, we may not be able to provide you with any or all of our services as requested. If you wish to remain anonymous when you use our Website, do not sign into it or provide any information that might identify you.

We require individuals to provide accurate, up to date and complete Personal Information at the time it is collected.

3. Information we may collect about you

Personal information is any information relating to an identified or identifiable natural person (“Personal Information”). An identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.

Stripe is an online payment system that is used to process payments on the Website. Personal Information will be collected from you for the purpose of processing such payments.

4. What is our legal basis?

Under the GDPR, we must have a legal basis to process Personal Information collected from individuals residing in the European Union. We rely on several legal bases to process your Personal Information, including:

  • where it is necessary to provide you with access to, and use of, products, services (including the Platforms) and websites;
  • for our legitimate interests to provide, operate and improve our products, services (including the Platforms) or Website;
  • where you have freely and expressly consented to the processing of your Personal Information by us, which you may withdraw at any time;
  • for security and fraud prevention; and
  • where we are under a legal obligation to process your Personal Information.

5. How your information is used

We use, process and disclose your Personal Information for the purposes for which the information is collected, or for a directly related purpose, including (but not limited to):

  • providing our Website, Platforms and other products and services to you;
  • administering, protecting, improving or optimising our Website, Platforms and products and services (including performing data analytics, conducting research and for advertising and marketing purposes);
  • creating industry reports from de-identified data;
  • billing you for our products and services, including via Stripe and Chargebee;
  • informing you about our Website, Platforms, services, products, surveys or other promotional activities or events sponsored or managed by us or our business partners;
  • responding to any enquiries or comments that you submit to us;
  • verifying your identity;
  • any other purpose you have consented to; and
  • any use which is required or authorised by a relevant Privacy Law.

6. Disclosure of Personal Information

We may disclose your Personal Information to:

  • third-parties we ordinarily engage from time to time to perform functions on our behalf for the purposes set out in the privacy policy;
  • any person or entity to whom you have expressly consented to us disclosing your Personal Information to;
  • our external business advisors, auditors, lawyers, insurers and financiers;
  • our payment processing service providers (including Stripe and Chargebee); and
  • any person or entity to whom we are required or authorised to disclose your Personal Information to in accordance with the relevant Privacy Laws.

Where we provide your information to third parties, we will ensure that these third parties are only allowed to use your Personal Information to provide the relevant services to you or us. It is in our legitimate interests as a business to work with third parties since we may not have the capabilities to do so ourselves.

You can withdraw your consent for us to use your Personal Information at any time by contacting us in accordance with Section 14 of this Privacy Policy.

7. Direct marketing

Where we:

  • have your express consent (which you may withdraw at any time by contacting us in writing at;
  • have a legal basis; or
  • are otherwise permitted by relevant Privacy Laws,

We may use and process your Personal Information to send you information about products and services we believe are suited to you and your interests or we may invite you to attend special events.

At any time, you may opt-out of receiving direct marketing communications from us. Unless you opt-out, your consent to receive direct marketing communications from us and to the handling of your Personal Information as detailed above will continue.

You can opt-out by following the unsubscribe instructions included in the relevant marketing communication, or by contacting us in writing at

8. Cookies

We use cookies, web beacons and similar technologies (collectively “Cookies”) on our Website and Platforms. By accessing or using this Website and/or accessing a Platform you agree that we can store and access Cookies in accordance with this Privacy Policy.

Cookies are small files that can be stored on and accessed from a user’s device when the user accesses a website. They enable authorised web servers to recognise you across different websites, services, devices and browsing sessions.

We may use Cookies to enable users to access and use our Website, Platforms and services, including to:

  • identify users of our Website, Platforms and services;
  • process user requests;
  • improve user experience;
  • remember user preferences on our Website and Platforms;
  • monitor the use of our Website and Platforms and for analysis of our user base;
  • facilitate communication with users;
  • control access to certain content on our Website and Platforms; and
  • protect our Website and Platforms.

The data collected through Cookies will not be kept for longer than is necessary to fulfil the purposes mentioned above. We will handle any Personal Information collected by Cookies in the same way that we handle all other Personal Information.

You can delete and refuse to accept browser Cookies by activating the appropriate setting on your browser. However, if you select this setting you may be unable to access certain parts of the Website or Platforms.

Unless you have adjusted your browser setting so that it will refuse Cookies, our system will issue Cookies when you direct your browser to our Website or a Platform.

9. iluminr Website

When transmitting Personal Information from your computer to our Website or Platform, you must keep in mind that the transmission of information over the internet is not always completely secure or error-free. Other than liability that cannot lawfully be excluded, we will not be liable in any way in relation to any breach of security or any unintended loss or disclosure of that information.

10. Data Storage

We may hold your Personal Information in either electronic or hard copy. We take reasonable steps to protect your Personal Information from misuse, interference and loss, as well as unauthorised access, modification or disclosure and we use a number of physical, administrative, personnel and technical measures to protect your Personal Information. For example we use security software including AWS Shield and AWS Web Application Firewall to protect your Personal Information.  Your Personal Information is stored in the Platform and in Data Base servers which are SSL encrypted (128-bit SSL encryption), and may be stored outside of the European Economic Area (“EEA”), Australia and the United States.

Our technical team regularly analyses server logs, and blocks any potentially malicious IP’s at the firewall. Penetration testing is conducted by an external party at least every 12 months on both the Platform and the Data Base servers. Penetration tests conducted look for XSS, CSRF, SQL injection, and other vulnerabilities that an attacker may exploit. Server vulnerability audits are regularly performed.

However, we cannot guarantee the security of any Personal Information transmitted over the internet and therefore you disclose information and Personal Information to us at your own risk. We will not be liable for any unauthorized access, modification or disclosure, or misuse of your Personal Information.

11. Third-party Recipients

We may disclose your Personal Information to third-party recipients such as our payment processing providers Stripe and Chargebee and other third parties located outside of the EEA and Australia in order to provide our services to you.

As at the date of this Privacy Policy, such third party recipients (“Recipients”) are located in countries outside of the EEA whose laws may not be recognised by the EU Commission as providing an adequate level of protection to Personal Information.

When entering into a transaction with us you expressly and freely consent to your Personal Information being disclosed or transferred to such Recipients. We will take steps reasonably necessary to ensure your Personal Information is treated securely and in accordance with this Privacy Policy. We use reasonable endeavours to ensure that each Recipient receiving your Personal Information is bound by the relevant Privacy Laws (including the standard contractual clauses approved by the European Commission). The standard contractual clauses are available on the European Commission’s Website at

12. Third Party Sites

The Website may contain links to other third-party websites including social media networks. This Privacy Policy applies solely to information collected by us on our Website. If you follow a link to any of these third-party websites, please note that these websites have their own privacy policies that you should check before you submit any Personal Information to these websites.

13. Access to information

Under the GDPR, an individual residing in the European Union has enhanced privacy rights, including the right to:

  • require us to correct any Personal Information held about you that is inaccurate or incomplete;
  • require the deletion of Personal Information concerning you in certain situations;
  • data portability for Personal Information you provide to us;
  • object or withdraw your consent at any time to the processing of your Personal Information;
  • object to decisions being taken by automated means which produce legal effects concerning you or similarly significantly affect you; or
  • otherwise restrict our processing of your Personal Information in certain circumstances.

Subject to some exceptions provided by the relevant Privacy Laws, you may request access to your Personal Information in our customer account database, or seek correction of it, by contacting us. See Section 14: Contact Information. Should we decline you access to your Personal Information, we will provide a written explanation setting out our reasons for doing so. We may charge a reasonable fee that is not excessive to cover the charges of retrieving your Personal Information from our customer account database. We will not charge you for making the request.

If you believe that we hold Personal Information about you that is not accurate, complete or up-to-date then you may request that your Personal Information be amended.  We will respond to your request to correct your Personal Information within a reasonable timeframe and you will not be charged a fee for correcting your Personal Information.

If we no longer need your Personal Information for any of the purposes set out in this Privacy Policy, or as otherwise required by the relevant Privacy Laws, we will take such steps as are reasonable in the circumstances to destroy your Personal Information or to de-identify it.

14. Contact information

If you require further information regarding our Privacy Policy or wish to make a privacy complaint, please contact us in writing at

If we receive a formal written complaint about our privacy practises, we will contact the complainant regarding their concerns and attempt to resolve the complaint as soon as possible.

If you are dissatisfied with the outcome of our handling of your complaint, you can lodge a privacy complaint with the Office of the Australian Information Commissioner (“OIAC”) or the European Data Protection Supervisor (“EDPS”). For further information about the EDPS or OAIC’s privacy complaint handling process, please see: or

15. Notices and Revisions

We reserve the right to modify this Privacy Policy in whole or in part from time to time without notice. Non-material changes and clarifications will take immediate effect, and material changes will take effect 30 days after the posting of the amended Privacy Policy on the Website.

16. Enforcement

We will cooperate with the appropriate regulatory authorities, including local data protection authorities, to resolve any complaints regarding the transfer of personally identifiable information that cannot be resolved between us and the individual.

Dated: 28 June 2022

iluminr named a Cool Vendor in Sourcing and Procurement Technology by GartnerRead the Media Release