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The Capability Conversation: Redefining Resilience at AXA

Author:
Paula Fontana
CMO

In a world where regulatory mandates like DORA are shifting the goalposts, organizations are rethinking how they prove they can actually survive a crisis.

For the leaders of 2026, this shift means moving away from "theatre-style" annual exercises to a more agile, data-driven approach.

The Capability Conversation is a fireside chat with Colm Gayton, Operational Resilience Manager at AXA Ireland, and Paula Fontana, CMO and Board Director at iluminr. Together, they explore how AXA Ireland is moving beyond static compliance to build a culture of "stress inoculation."

Paula and Colm dive into the "human side of the house” - examining the critical intersection where human judgment meets the cold reality of Information Overload, Time Pressure, Complexity, and Uncertainty.

In this session, they discuss how leaders are:

  • Navigating the transition to Capability Intelligence: How global firms are moving from "testing to pass" to capturing live, behavioral data about the limits of their firm's resilience.
  • Building a "Stress-Inoculated" Workforce at AXA Ireland: Colm’s methodology for using short, sharp Microsimulations to prepare teams for high-stakes decision stressors.
  • Balancing AI and Human Ingenuity: Identifying the strategic boundaries where AI supports recovery and where human foresight remains the ultimate fail-safe.
  • Producing Regulator-Ready Evidence: Practical steps to transform continuous testing into a discipline of evidence that satisfies both the Board and DORA requirements.

Capability Building
Operational Resilience