How Jack Henry Turned Resilience Testing into Real Evidence

Testing only matters if it reveals how people actually perform.

In this session, James A. Mitchell (Director, Enterprise Resilience Office at Jack Henry) tells the story of how his team moved from a small number of large, annual exercises to a model that surfaces real performance across the business.

Within 60 days, his team implemented iluminr and exercised 180 departments within 120 days, uncovering how decisions are made, where coordination is challenged, and why response meets friction in real conditions.

Joining the conversation, Eric Flick (Senior Director of Operations, Gladiator GRC & Centurion Disaster Recovery Services) brings a forward-looking perspective - exploring how these lessons extend beyond a single enterprise, and what it takes to apply this model across organizations navigating similar operational and third-party risk challenges.

Together with Paula Fontana (CMO & Board Director, iluminr), this session connects what’s been proven in practice with what’s possible at scale.

What you’ll learn:

• Why a 100% pass rate can signal a gap in how resilience is being tested
• Why testing at scale reveals insights traditional testing does not
• How resilience leaders are shifting from running exercises to advising the business
• What it takes to evolve from an internal program to a scalable model for clients and partners
• How to produce evidence of capability that stands up to regulators, boards, and customers

This session is designed for resilience, risk, cyber, and consulting leaders looking to understand how resilience capability is being built, measured, and extended beyond the enterprise.

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