Critical Event ManagementUplift Your Crisis Response Plan to Thrive Through 2021 Threats

“Don’t plan for the last battle; we need to be flexible enough to be scenario agnostic.”

2020 brought to the forefront how the old approach to managing disasters is no longer enough to support organizations managing multiple critical events.

Automated Crisis Response

Now facing an ongoing pandemic in the face of another expected summer of severe weather warnings in Australia, many crisis response teams may be taking some much-needed time off during the holiday season—but are hesitant to leave their people and places unprepared.

Looking at the potential threats emerging into 2021, our team sat down with experts from Menzie’s Institute, QBE, and Escalate Consulting to learn how organizations can better prepare dynamic crisis response plans to be actioned both when in and away from the office.

Want to learn more from this expert panel? Watch the free on-demand session on exploring emerging threats, multiple critical event management, and minimizing crisis fatigue.

In a hurry? No worries – check out the key take-aways below summarizing iluminr week’s “Emerging Threats for 2021” to learn how to automate your crisis response plan today.

Emerging Threats for 2021: Why We Need to Prepare a Crisis Response

Summarizing what crisis response teams can take away from the multiple critical event environment of 2020, organizations can, in part, best prepare for 2021 by looking at our new landscape and accepting that:

We need to get used to the new normal. Professor Nigel McMillan best defined our new normal when he confirmed “rest assured that this virus is now with us forever, it’s not going away”.

Framing a wealth of new considerations that will need to be made when managing remote project teams, team well-being, and compounding critical events in the future, Professor McMillan confirmed the likelihood of COVID-19 effects being felt well into 2021.

Planning and adaptability are key. QBE’s Jason Thewlis highlighted the importance of bringing flexibility and new approaches to managing disruptions. “Don’t plan for the last battle; we need to be flexible enough to be scenario agnostic [going forward].”

“Crisis paralysis is a real thing.” Simon Petie reinforced that response team capacity is finite. “The ongoing focus should be on resilience to make sure people are in a good space physically and mentally.”

In other words, although our new normal needs to adapt to multiple, and often competing, critical event management, both site-based and crisis response teams have a finite capacity for coping with ongoing threats.

Knowing that crisis response teams need to be able to prepare for and manage multiple critical events both on-site and when working from home, organizations should equip teams with the tools needed to respond with flexibility, speed, and ease.

With both crisis response teams and front-line workers facing long-term event burnout and fatigue, how can organization’s streamline their response capabilities for a quick and effective response? By planning ahead using available and innovative technology.

Looking for a 21st century uplift to better plan for and automate your crisis response? Take advantage of available technology that can equip organizations with an accessible crisis response plan, communication system, and threat intelligence regardless of location.

3 key benefits of adopting an active threat monitoring system and technology to maximize your response capabilities today.

1. Active Threat Monitoring System: an active threat monitoring system can alert key decision–makers to potential escalating events with a high probability of impacting their sites.

By automating ongoing threat monitoring, response teams can receive alert notifications of an event contextualized against their key assets – such as sites and supply chain network. By outsourcing the need to continually monitor for updated information, an active threat monitoring system like iluminr, make it possible for incoming intelligence to be streamlined and delivered right where it’s needed for quick action and review.

2. Integrated Communications: In place of adding another digital application to your teams’ already full dashboard, an active threat monitoring system with the ability to send mass communications streamlines message delivery to your stakeholders when you’ve been alerted to an escalating threat.

When adopting a new system, be sure to select a integrated solution that allows for two-way messaging and SMS polling options assess situational triage.

3. Automated Workflows: Knowing that the one-thing that needs to happen during a critical event can be actioned, an integrated threat monitoring and communications system makes it possible to connect to existing workplace collaboration tools to deliver automated workflows.

Need a site-based manager to quickly conduct an impact assessment? Designated triggers can action and deliver workflows in the face of an escalating event. Want to send automated ‘stay-at-home’ messages to remote teams? This can happen too.

Need to take some time off over the holiday period? Knowing that you have an ongoing threat monitoring system, synced communication and intelligence platforms, and streamlined action plans can help you rest easy.

By automating key tasks and keeping project teams aligned during an escalating event, iluminr can uplift your crisis response capabilities and let everyone breathe a sigh of relief.

Sign up to iluminr for free to get started on your threat monitoring journey today.