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Off the Happy Path: Navigating the Wilds of Customer Journeys with Scenario Testing

In today’s highly competitive market, businesses recognize that offering a smooth customer journey is essential for success. However, while most companies focus on the ‘happy path’—the ideal customer journey without any hiccups—it’s equally important to explore and understand the experience when things go wrong. This is where scenario testing becomes crucial. Scenario testing that strays...

Simplifying Third-Party Risk Management with Engagement

From the comprehensive approach of ISO 22301 in Business Continuity Management to the specialized third-party risk management guidelines set by regulatory bodies across the United States, EMEA, and APAC regions,  the universal emphasis on regular testing, senior management involvement, and stakeholder collaboration are gamechangers for organizations building the capability to withstand compound disruption. The practice...

Building Response Capability: A Fireside Chat with Marcus Vaughan and iluminr Strategic Advisor, James Hardy

  Tune into an engaging fireside chat with iluminr cofounder Marcus Vaughan and James Hardy, iluminr Strategic Advisor. This conversation centers on the pressing challenges and dynamic approaches in building operational resilience, as well as James’ motivation on joining the iluminr team. Drawing from James’ vast knowledge and experience in risk and resilience, James shares...

iluminr and Control Risks Forge Alliance to Revolutionize Risk, Resilience, and Compliance Training for Executive and Operational Teams

iluminr and Control Risks alliance offers a scalable blueprint for building critical response capability globally.   Sydney & London, January 30, 2024 /PRNewswire-PRWeb/ — iluminr, the trailblazer in building response capability and demonstrating compliance through gamification, today announced they have partnered with Control Risks, the global specialist risk consultancy. This alliance heralds a new era for resilience engagement,...

Enhancing Digital Operational Resilience for Business Leadership under DORA

The EU’s Digital Operational Resilience Act (DORA) has ushered in a new era of responsibility for business leaders, executives, and board members in the financial sector. With the rising complexity of Information and Communication Technology (ICT) risks, traditional methods of training and risk assessment are being reevaluated. Microsimulations present an innovative approach to meeting these...