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In today’s highly competitive market, businesses recognize that offering a smooth customer journey is essential for success. However, while most companies focus on the ‘happy path’—the ideal customer journey without any hiccups—it’s equally important to explore and understand the experience when things go wrong. This is where scenario testing becomes crucial. Scenario testing that strays...

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As the technological landscape evolves, so do the operational risks it presents. Today, we find ourselves grappling with emerging threats such as AI deepfakes. To ensure resilience and business continuity against these operational risks and disruptions, organizations should actively engage in regular wargaming, preparing themselves to successfully respond to these emerging threats.

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In today’s dynamic and unpredictable business landscape, organizational resilience has become a vital trait for survival and success. The ability to adapt, respond, and recover from disruptions is crucial for maintaining operations and mitigating risks. To build resilience effectively, organizations are turning to innovative approaches like tabletop exercises and Microsimulations. Understanding Organizational Resilience Organizational resilience...

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The world isn’t in a recession just yet. Well…actually it depends on who you ask. There’s a lot of different definitions floating around right now. But ask any economist for their take on the current financial climate and they’ll pretty much all tell you the same thing: the economy is slowing down worldwide. And as they begin to sound the alarm bells, CFO’s everywhere are starting to reevaluate their budgets and scale down spending.