We’re excited to announce a significant update to the iluminr Communications module, designed to solve two critical challenges: ensuring activation messages reach the right people quickly, and delivering urgent information when text messages aren’t enough.
What’s New
Communications Dashboard Refresh
The communications dashboard has received a complete visual uplift with:
- Clearer labels for faster navigation
- Dynamic visual graphs that provide at-a-glance status updates
- Improved message tracking and lifecycle visibility
- Same familiar workflow for creating and interacting with messages
Call Hunt: Smart Team Escalation
The Problem: During critical events, sending mass notifications to everyone creates alert fatigue, while manually working through contact lists wastes precious response time.
The Solution: Call Hunt automatically escalates activation messages through your team’s predefined pathways until someone takes action.
Key Benefits:
- Ensures critical roles are always covered
- Eliminates the need for mass notifications
- Reduces response time by immediately finding available team members
- Provides real-time visibility into the escalation process
Call Hunt works with your team’s escalation pathways, which you configure at the team level. When an incident occurs, simply toggle Call Hunt on when activating teams, and the system handles the rest – moving systematically through escalation levels until finding an available responder.
Text-to-Speech: When Messages Need to Be Heard
The Problem: Text messages can go unnoticed when team members are on the move, away from screens, or in situations where reading isn’t possible.
The Solution: Text-to-speech transforms your typed messages into automated voice calls, delivering critical information directly to your team members’ phones.
Key Benefits:
- Reaches team members whether they’re looking at screens or not
- Ensures critical information is heard and understood in real-time
- Provides peace of mind that messages have been delivered
Text-to-speech integrates seamlessly into your existing communication workflow – simply select “Voice Call” as your communication channel when broadcasting messages.
What These Features Mean for You
Faster Response Times: Call Hunt eliminates the waiting game. Instead of sending messages and hoping someone responds, or manually calling down a list, the system automatically finds available team members – cutting minutes or even hours off your response time.
Reduced Alert Fatigue: No more blasting everyone with messages to see if they’re available. Call Hunt ensures only the necessary people are contacted, reducing interruptions and keeping your team fresh for when they’re truly needed.
Improved Reachability: Text-to-speech ensures critical information reaches team members regardless of their context – driving, working in the field, or away from screens – giving you confidence that urgent messages will always get through.
Enhanced Visibility: Both features provide real-time updates showing exactly where messages are in the escalation process and who has received and acknowledged communications, eliminating uncertainty during critical events.
Getting Started
For step-by-step guides on setting up and using these features:
- Call Hunt Overview
- How to send a call hunt
- Managing call hunt escaltion pathways (for admins only)
- Voice call overview
Need personalized assistance? Contact our support team for dedicated help with implementation and training.
What’s Next?
We’re continuously working to enhance your crisis communication capabilities. In the coming months, look for additional features that further streamline team activation and coordination during critical events.
Have feedback on these new features? We’d love to hear from you! Share your thoughts and suggestions with our product team.
